We may collect the following information:

– Name and shipping address
– Contact information, including email address
– Demographic information such as postal code, preferences, and interests
– Other information relevant to customer surveys and/or offers

Why is it required, and what do we do with the information we gather? We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

– Internal record keeping.
– We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided.
– From time to time, we may also use your information to contact you for market research purposes.
– We may use the information to customize our website according to your interests.
– We will never sell your information.

Thank you for visiting and shopping at Chimi’s! We ship all of our orders via USPS, UPS, or FedEx. You will receive an email update with your tracking number once your order has shipped.

Processing and Delivery Times

All orders are processed within three days. Standard shipping typically takes between 2-8 business days for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

All cancellations must be made prior to shipping.  We will refund your purchase at that time.  Please refer to our return and refund policy if it is not canceled before the purchase.

Thanks for shopping at Chimi’s!
If you are not entirely satisfied with your purchase, we’re here to help.

Returns:

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging. Your item needs to have a receipt or proof of purchase.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please contact us for other forms of returning items within the Tulsa area.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us.